1. General

Under the following Terms and Conditions, the use of the words ‘we’, ‘our’, ‘us’, ‘the site’ denotes the website www.perfectlyvintage.co.uk, and the use of the words ‘you’ and ‘your’ denotes users and customers of the website.

Please read the following information carefully, as your usage of the site and the services provided by us is subject to your acceptance of these Terms and Conditions.  Please note that your statutory rights are not affected.

2. Contact details

E-mail addresses:

Enquiries (general or regarding specific items for sale): info@perfectlyvintage.co.uk
Orders by post (personal cheque or Postal Order): orders@perfectlyvintage.co.uk
Returns (cancelling an order or returning goods): returns@perfectlyvintage.co.uk

Telephone numbers:

01707 642579 (landline - charged at standard rate)
07946 881536 (mobile – please see your telephone provider for charges)
Telephone support is available Monday to Friday between 9.00am and 5.30pm (UK time)

Postal address:

ENGLAND

We aim to respond to all e-mails and telephone messages within 24 hours of their receipt, circumstances permitting.

3. Description and availability of items

All items offered for sale on the site have been pre-owned, and as such, will show varying degrees of wear and/or age. Items are as described by us and we endeavour to accurately depict the condition of each item within the written description and the accompanying photographs. We have allocated an overall condition category to each item.

If you have a query regarding the condition of an item prior to making a purchase, please contact us for assistance at info@perfectlyvintage.co.uk.

It may not always be possible to depict the exact colours of items in the photographs. Colours can also vary between computer monitors. Items are not shown at actual size in the photographs, and measurements given in the descriptions should be taken as a guide to size.

Although only one of each item is offered for sale, similar items can sometimes be sourced – please contact us at info@perfectlyvintage.co.uk with any such requests.

4. Prices and Taxes

All prices on the site are in British pounds sterling, but they can also be viewed in euros and US dollars. VAT is not charged on our items.

Payment from customers outside the UK will only be accepted in British pounds sterling. Overseas customers are responsible for paying any local import taxes or duties levied on goods delivered from the UK .

The destination address of your order will determine the appropriate charge for dispatch. Once your delivery details have been entered and the delivery option selected, the charge for postage and packing will be shown in the shopping basket, separately to the item price. 

For all orders consisting of more than one item (being delivered to the same address), a flat postage and packing charge is automatically added to each additional item after the first item.  This gives the benefit of a reduced postage and packing charge when compared to ordering items individually.  Please see the Terms and Conditions section entitled ‘Postage and Packing Charges and Delivery Times’ for pricing details.

5. Methods of Payment and Online Security

Payment can be made online using any of the major credit and debit cards (including Visa, Mastercard, Solo, Maestro and Switch).  Transactions are processed by PayPal on its secure site; please note that you do not need a PayPal account to use your credit or debit card.  You will also be given the option to pay with a PayPal account if preferred. 

When paying online, once you have selected your goods, accepted our Terms & Conditions and entered your delivery details, you should proceed by clicking on 'Make Payment'.  This will automatically take you to PayPal’s secure site, where your personal information will be protected by a Secure Sockets Layer (SSL) with an encryption key length of 128 bits (the highest commercially available layer); you will see an on-screen padlock during the checkout process, denoting a secure transaction.  Any payment information you enter onto the PayPal site is stored on its server and is heavily protected; PayPal does not give your credit or debit card details to Perfectly Vintage.  Please click for further information on placing an online order.

We also accept postal payment by personal cheque (British bank accounts only) or crossed Postal Order, both types of payment to be in British pounds sterling.  Cheques and Postal Orders should be made payable to Perfectly Vintage.  Please write your name, postal address and cheque guarantee card number on the reverse of the cheque.  Should you wish to pay for goods by personal cheque or Postal Order, it is important that you contact us initially, so that the goods you wish to purchase can be reserved for a limited period of 7 days. Please click for further information on making postal payments by personal cheque or Postal Order. 

6. Order Acceptance and Dispatch

We will acknowledge your order by automatic e-mail, specifying the goods that you have ordered and the appropriate payment made.  On receipt of our e-mail, please inform us as soon as possible if you think any details may be incorrect.

We aim to dispatch your order within two working days of it being placed; working days are Monday to Friday, excluding public holidays.  We will send you a further e-mail, to let you know when your order has been dispatched.

7. Postage and Packing Charges and Delivery Times

The postage and packing charge will be added to the shopping basket after delivery details have been given and the delivery type has been selected.  Customers within the UK (sending their order to a UK address) can choose between our standard dispatch service and another Royal Mail service which offers faster delivery and a higher level of compensation.  Please see below:

UK addresses

Royal Mail First Class Recorded (Signed For)™ at £4.50 – this is our standard dispatch service.

Or:

Royal Mail Special Delivery ™ Next Day (1.00pm) at £6.95
This service includes Royal Mail compensation to £500.00 against loss or damage to goods.  We strongly recommend that you choose this service for orders containing goods over the value of £39.00.

European addresses
Royal Mail Airmail with International Signed For ™ at £8.95

Worldwide addresses
Royal Mail Airmail with International Signed For ™ at £11.50

All Destinations: the above charges are for the first item in each order; a flat postage and packing fee of £2.25 will be added for each additional item within the same order and being dispatched to the same delivery address. The postage and packing charge for each item within an order will be clearly visible in the shopping basket, once delivery details have been entered. Please note that all the above services require a signature on delivery – if nobody is available to supply a signature, the postal service will advise the addressee that they have an item which needs to be signed for.  It is the customer’s responsibility to make arrangements for redelivery or collection within 7 days of receiving notification from the postal service.  Please note that in the event of a customer not making these arrangements, the postal service will either return the parcel to Perfectly Vintage or, in certain instances, they may dispose of it.  If the parcel is returned to us, the customer will be required to meet the cost of resending it.  In the event of the parcel being disposed of, Perfectly Vintage will not be liable for refunding the value of the goods.

Important: customers arranging delivery to an international address will be given the option of selecting a delivery type which includes Royal Mail compensation against loss or damage up to £500.  Royal Mail charges a fee of £2.00 for this level of compensation.  If you choose not to select the delivery type which includes this compensation, we regret we will not be liable for refunding the value of goods in the event of their loss or damage during transit to addresses outside the UK.

Please note that orders weighing over 2kg, which are being sent to international addresses, will be subject to an additional charge to cover the actual cost of posting. In such instances, we will advise the customer as quickly as possible, following the placing of the order; the customer can cancel their order, should they decide they do not wish to pay the additional postal cost. Customers are also welcome to contact us prior to submitting an order, to enquire whether an additional charge will be applicable - please include the product references for the items, plus the delivery address, within the enquiry.  

We reserve the right not to accept international orders at our discretion and in such instances, we will advise the customer as quickly as possible by e-mail.

Overseas customers are responsible for paying any local import taxes or duties levied on goods delivered from the UK.  Please be aware that the collection of such charges by an overseas Customs authority may result in a delivery delay.

There are a small number of items for sale on the site that we are unfortunately unable to send to international addresses, as they are larger than the permitted size allowed by the above Royal Mail services; please direct any enquiries on this subject to orders@perfectlyvintage.co.uk

Royal Mail delivery times, which operate from the date of posting:
Royal Mail First Class Recorded (Signed For)™– delivery to UK addresses in 1 to 3 days

Royal Mail Special Delivery™ Next Day (1.00pm) – guaranteed delivery to almost all UK addresses by 1.00pm the day after posting. Delivery days are Monday to Friday (excluding public holidays). 

Royal Mail Airmail with International Signed For™ - delivery to Western Europe in 3 working days, delivery to Eastern Europe in 4 working days

Royal Mail Airmail with International Signed For ™ - delivery worldwide in approximately 5 working days

Note on packing: all our items are packed using sturdy outer boxes and cushioned filling to help protect them against damage during transit. We also use separate inner packing for each item to give extra protection; this will usually be a fabric bag or a giftbox (as appropriate to the item).

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8. Orders Not Received

If you are a UK customer and have not received your order (or notification from Royal Mail that it has attempted to deliver) within 5 working days of our e-mail confirming dispatch, please contact us at orders@perfectlyvintage.co.uk.  International customers should allow 10 working days from the date of our e-mail, before contacting us.

We will request that Royal Mail investigates the non-delivery of goods, and we will supply any relevant dispatch documentation, including proof of posting.

9. Cancelling an Order

Under the terms of the UK Distance Selling Regulations, you may cancel an order within 7 working days of receiving the goods.  You are required to let us know in writing of your decision to cancel, and this should be done by sending an e-mail to returns@perfectlyvintage.co.uk; included in your e-mail should be your full name, postal address and the Product Reference.

We will respond to your e-mail, letting you know the status of your order.  If we have not yet dispatched it, you will be refunded in full (by the method you used to place your order).  We will contact you by e-mail when the refund has been made.  If your order has been dispatched, or if you have already received the goods, please refer to the section below entitled ‘Returning Goods’.

10. Returning Goods

If you wish to return goods to us for a refund, you will need to inform us of your intention within 7 working days of receiving the goods.  This should be done in writing, by sending an e-mail to returns@perfectlyvintage.co.uk; your e-mail should include your full name, postal address, the invoice number and your reason for returning the goods.  We will acknowledge your e-mail, and you are required to return the goods to us within 7 working days of the date of our e-mail.

Goods should be returned to:

Perfectly Vintage (Returns)
26 Bearwood Close
Potters Bar
Hertfordshire
EN6 5HJ

We require that goods are returned to us in the same condition as they were sent to you.  It is your responsibility to take care to ensure that goods being returned are protected and securely packed; we will not able to give refunds on goods damaged whilst being returned to us because they have been insufficiently packed and protected.  The original delivery note should be enclosed with the goods, and the inner packaging (e.g. gift box, drawstring bag, etc) should also be returned.

You are strongly advised to return goods to us using Royal Mail Recorded (Signed For)™, which is available for a small fee from all Post Offices; this service provides proof of posting and requires a signature on delivery.  If you decide not to use this service, we regret that we cannot accept liability should goods be lost during their return to us.

Once we have received the goods and are able to confirm that the above conditions have been met, a refund will be made.  We will contact you by e-mail to advise you of this.  Refunds will only be made to the original purchaser, using the same method by which the original order was paid.

The cost of the returned goods plus the cost of postage will be refunded if an error was originally made by us i.e. incorrect goods were sent.

The cost of postage will not be refunded if the item(s) are being returned because they are unwanted.

11. Damaged Goods

In the event of goods being received in a damaged condition, we require that you inform us as soon as possible by e-mailing customerservice@perfectlyvintage.co.uk, and in any event, within 7 days of receipt.

Royal Mail stipulations require that damaged goods and their packaging must be retained whilst a damage claim is in process, as they may wish to see them.  Subject to the above conditions being met (and the return of the goods to Perfectly Vintage at the appropriate time), Perfectly Vintage will refund the cost of the damaged goods and the postage; please note that refunds are made to the original purchaser, using the same method by which the order was placed.

12. Privacy

Your name and contact details are used by us to process and dispatch your order. Following the dispatch, we will record your name, contact details and buying preferences on our off-site customer file, which is accessed by Catherine Benson (owner of Perfectly Vintage). We may use that information to contact you (by e-mail), if we think a future item will be of specific interest.  We will not telephone you or send you general e-mails or letters.  If you do not wish to be contacted by Perfectly Vintage (other than regarding an order you have placed), please let us know in an email to  customerservice@perfectlyvintage.co.uk.

We will not share, swap or sell your contact details or buying preferences with a third party.  We may need to disclose contact details to law enforcement agencies in relation to enquiries concerning the prevention and detection of fraud or crime, or the apprehension or prosecution of offenders, as may be required by law or legal proceedings.  Any details disclosed in this respect will be in accordance with the Data Protection Act 1998. Under the terms of the Data Protection Act, we are not required to register on the Public Register of Data Controllers.

13. Jurisdiction

A contract of sale will exist between you and Perfectly Vintage when we confirm by e-mail that your order has been placed and payment received.  These Terms and Conditions and any contract between us shall be governed by and interpreted in accordance with English law, and the English Courts shall have jurisdiction over any disputes between us.

14. Website

Whilst we will endeavour to ensure that the site runs without error or disruption to the contents or functions, we cannot guarantee that the site will be error free.

Any disruption to the service may be beyond our control, and whilst we cannot be held responsible, we will do our best to see that the problem is corrected quickly.

15. Amendments to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any point and without prior notice. We require that you accept our Terms and Conditions prior to placing an order with us.