You will see that there is a section on each individual item page which describes its condition. The item will also have been put into a condition category, which will be one of the following:

Excellent Plus – items in this top category appear unused or barely used, and consequently show minimal signs of wear. Typically, surfaces will be virtually free from scratches, and handbags will generally have a pristine interior.

Excellent – items in this category reach a very high standard where condition is concerned. They will usually show minor signs of use and/or age-related wear (e.g. slight scuffing or brown age spots), but this will be superficial, and not easily noticed.

Very Good – items in this category will have a very attractive appearance, whilst demonstrating signs of use. For example, marking may be seen on handbag interiors and it is likely that compacts will be without puff and sifter.

Good – Even though items in this category will include flaws (e.g. scuffed corners or discolouration to the interior of handbags), they nevertheless display desirable and appealing vintage style. 

Although all items on the website have been pre-owned, we are very proud of the high quality of those we offer, particularly where condition is concerned. We endeavour to provide accurate descriptions, which include all details that we feel a prospective customer would like to be aware of. Our selection of clear photographs also help to illustrate an item’s condition. Measurements in millimetres provide a guide to the size, and in certain cases, an approximate weight is given.

Photographs - sometimes, despite our best efforts, the exact colour of an item cannot be accurately reproduced in the photos. Please also be aware that colours can vary between computer monitors.

We are very happy to help with any questions regarding items for sale.  Please either send an e-mail to info@perfectlyvintage.co.uk or use the form on the Contact Us page, remembering to include the Product Reference in your enquiry. We will respond to your enquiry as soon as we can.

The answer is quickly, easily and securely! The process is as follows:

• To purchase an item, click on the ‘Add to Basket’ button next to it. You will then see your shopping basket, which will contain the item(s) you have selected to buy. You can remove an item from your basket at any time, by clicking on the 'X' in the 'Remove' column.
• When you are ready to arrange delivery and payment, click on the button marked 'Please accept our Terms & Conditions to continue'. This will direct you to our Terms & Conditions page; once you have clicked to accept them, you will be returned to your shopping basket.
• Click on the 'Arrange Delivery' button - you will be asked to enter the appropriate delivery details plus select the required delivery type (view the available options via the arrow on the right of the box).
• Click on the 'Review Basket with Postage & Packing Costs' - you will see the item(s) in your basket and the appropriate Postage & Packing costs.
• When you are ready to pay for your goods, click on the 'Make Payment' button - you will then be redirected to the PayPal site. Please be assured that your credit/debit card information is safely encrypted through PayPal’s system, which is separate from the Perfectly Vintage site.
• Please follow the instructions given by PayPal. You will be asked to check that all details are correct, before clicking on the ‘Pay’ button. Once you have done this, the screen will let you know when the transaction has been concluded. You will also be sent an automatic e-mail from both PayPal and Perfectly Vintage, giving confirmation of your order and payment.

Currently, you can either pay online or send a personal cheque or Postal Order to us.

Online – we accept payment by all major credit and debit cards (including Visa, Mastercard, Solo, American Express, Maestro and Switch). Payment is processed via PayPal’s secure site – please note that you do not have to have a PayPal account to use your credit or debit card. You can of course use your PayPal account if you prefer.

By Post – we accept payment by personal cheque (British bank accounts only) or by Postal Order. Both types of payment to be in British pounds sterling. If you would like to pay by personal cheque or Postal Order, please contact us as soon as possible, preferably by e-mail to orders@perfectlyvintage.co.uk. It is important to do this so that your item(s) can be reserved awaiting payment; we will acknowledge your order and advise you of the postage and packing cost. Following this, please post your payment to us and attach a covering note (which should include the Product Reference, delivery address and your telephone number). Please post to:

Perfectly Vintage (Orders)

26 Bearwood Close

Potters Bar

Hertfordshire

EN6 5HJ

Please make personal cheques payable to Perfectly Vintage, and write your name, address and cheque guarantee card number on the back of your cheque. Postal Orders should be crossed and made payable to Perfectly Vintage. Once your payment by personal cheque or Postal Order has cleared (which takes approximately 6 working days), we will dispatch your order. We will send a confirmation e-mail to let you know when your payment has cleared and the goods have been dispatched; that e-mail is our contractual acceptance of your offer to purchase.

Items awaiting cheque/Postal Order payment: the item(s) you wish to purchase will be reserved for 7 days from your initial communication, to allow time for your cheque or Postal Order to reach us. If payment has not been received within that period, the item(s) will be made available for purchase on the site.

We aim to dispatch your order within two working days of your order being placed, and we ship to UK, European and Worldwide addresses. We reserve the right not to accept international orders at our discretion, and on these occasions, we will advise the customer by e-mail as quickly as possible. Working days are Monday to Friday, excluding UK public holidays.

The postage and packing charge will be determined by the destination address of your order. Customers within the UK (with a UK delivery address) will be given the option of upgrading to an enhanced Royal Mail service (see below for details).

Once you have entered your delivery details (prior to arranging payment) and selected the delivery type required, you will be able to see the individual cost of your item(s), then the postage and packing charge and finally the total order cost.

You may like to be aware that all our orders fall within Royal Mail’s ‘Packet’ format, as they are all over 25mm thick when boxed for posting.

Orders to UK addresses using Royal Mail First Class Recorded (Signed For)™

We charge £4.50 postage and packing for the first item, and then £2.25 for each additional item within the same order (going to the same address).

Royal Mail First Class Recorded (Signed For)™ is our standard method of dispatch to UK addresses. Royal Mail delivery times for this service are usually between 1 and 3 days from the date of posting.

This service assists in the safe delivery of your order by providing proof of posting and a signature on delivery. If nobody is available to receive the delivery, Royal Mail will leave a card advising the addressee that they have tried to deliver an item requiring a signature. The card will give instructions for collecting the item or arranging for redelivery – please note that if you have not collected the item or made arrangements for redelivery within 7 calendar days, Royal Mail will return the item to Perfectly Vintage.

If your order is over £41.00 in value (or you require faster delivery), we recommend that you choose Royal Mail Special Delivery™ Next Day (1.00pm) service – see below.

Orders to UK addresses using Royal Mail Special Delivery™ Next Day (1.00pm)

We charge £6.95 postage and packing for the first item and then £2.25 for each additional item within the same order (going to the same address).

Under its Special Delivery™ Next Day (1.00pm) service, Royal Mail guarantees delivery by 1.00pm on the day following posting to 99% of UK addresses; delivery days are Monday to Friday (excluding public holidays). The progress of the order can also be tracked using Royal Mail’s online Track and Trace system (via Royal Mail’s website). This service includes Royal Mail compensation for loss or damage to £500.00.

Special Delivery™ Next Day (1.00pm) provides proof of posting and a signature on delivery – if nobody is available to receive the delivery, Royal Mail will leave a card advising the addressee that they have tried to deliver an item requiring a signature, and giving instructions for redelivery – please note that if you have not made arrangements for redelivery within 7 calendar days, Royal Mail will return the item to Perfectly Vintage.

Orders to addresses in Europe using Royal Mail Airmail with International Signed For ™

We charge £10.95 postage and packing for the first item and then £2.25 for each additional item within the same order (going to the same address).

Under its Airmail service, Royal Mail aims to deliver to Western European destinations three working days after the date of posting, and in the case of Eastern European destinations, four working days after the date of posting.

The above charge includes the Royal Mail fee for obtaining a signature on delivery (International Signed For ™); online tracking is also provided up to the point of departure from the UK (via Royal Mail's website).

For an additional fee of £2.60, Royal Mail provides compensation to £500.00 in the event of loss or damage to international items. We strongly recommend that the delivery option which includes this compensation is selected for all orders being dispatched to addresses outside the UK. Please note that if this delivery option is not selected, we regret we cannot accept liability should your goods be lost or damaged in transit.

IMPORTANT: Please note that orders weighing over 2kg, which are being sent to European addresses, will be subject to an additional charge to cover the actual cost of posting. In such instances, we will advise the customer as quickly as possible, following the placing of the order; the customer can cancel their order, should they decide they do not wish to pay the additional postal cost. Customers are also welcome to contact us prior to submitting an order, to enquire whether an additional charge will be applicable - please include product references for the items, plus the delivery address, within the enquiry.  

Local import charges: there may be local import duty and/or taxes payable on goods delivered from the UK – please note that it is the customer’s responsibility to pay these charges.

Royal Mail List of European Destinations:

Albania
Andorra
Armenia
Austria
Azerbaijan
Azores
Balearic Islands
Belarus
Belgium
Bosnia Herzegovina
Bulgaria
Canary Islands
Corsica
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Georgia
Germany
Gibralter
Greece
Greenland
Hungary
Iceland
Irish Republic
Italy
Kazakhstan
Kosovo
Kyrgyzstan
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Madeira
Malta
Moldova
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Russia
San Marino
Serbia
Slovakia
Slovenia
Spain
Spitzbergen
Sweden
Switzerland
Tajikistan
Turkey
Turkmenistan
Ukraine
Uzbekistan
Vatican City State

Orders to Worldwide addresses using Royal Mail Airmail with International Signed For ™

We charge £13.50 postage and packing for the first item and then £2.25 for each additional item within the same order (going to the same address).

Under its Airmail service, Royal Mail aims to deliver to Worldwide destinations five working days after the date of posting.

The above charge includes the Royal Mail fee for obtaining a signature on delivery (International Signed For ™); online tracking is also provided up to the point of departure from the UK (via Royal Mail's website).

For an additional fee of £2.60, Royal Mail provides compensation to £500.00 in the event of loss or damage to international items. We strongly recommend that the delivery option which includes this compensation is selected for all orders being dispatched outside the UK. Please note that if this delivery option is not selected, we regret we cannot accept liability should your goods be lost or damaged in transit.

IMPORTANT: Please note that orders weighing over 2kg, which are being sent to Worldwide addresses, will be subject to an additional charge to cover the actual cost of posting. In such instances, we will advise the customer as quickly as possible, following the placing of the order; the customer can cancel their order, should they decide they do not wish to pay the additional postal cost. Customers are also welcome to contact us prior to submitting an order, to enquire whether an additional charge will be applicable - please include product references for the items, plus the delivery address, within the enquiry.  

Local import charges: there may be local import duty and/or taxes payable on goods delivered from the UK – please note that it is the customer’s responsibility to pay these charges.

Size limits on international deliveries: there are size limitations on items which can be sent internationally by Royal Mail Airmail (or Royal Mail Surface Mail) services. A small number of Perfectly Vintage items (i.e. larger-sized handbags) exceed the size that can be carried by the above services. Consequently, we regret we are unable to send those particular items to addresses outside the UK. If you are an international customer and have placed an order which includes one of the large size items, we will advise you as soon as possible by e-mail. If you would like to check that an item does not exceed the size requirements prior to ordering it, please contact us on orders@perfectlyvintage.co.uk.

If your order has not yet been dispatched, you can cancel it and receive a full refund. You will need to let us know in writing that you wish to cancel your order. Please do this by sending an e-mail to returns@perfectlyvintage.co.uk, remembering to include your name, address and the Product Reference – a contact telephone number is also helpful.

We will respond to your e-mail as soon as possible to let you know the status of the order; on confirmation that it has not been dispatched, a full refund will be made.

If the order has been dispatched (or you have already received your order), please refer to the section below, which gives information on our returns procedure.

We hope that you will be pleased with your purchase, but there may be an occasion when you wish to return goods to Perfectly Vintage. A refund will be given for goods returned to us in the same condition as we originally sent them to you. Please note that refunds are made to the original purchaser of the item(s), using the same method by which the original order was paid.

Under the UK Distance Selling Regulations, you have the right to cancel an order within 7 working days of your receipt of that order. You will need to inform us in writing of your intention to return goods within 7 working days of their receipt. (Working days are Monday to Friday, excluding public holidays). Please contact us by sending an e-mail to returns@perfectlyvintage.co.uk. Your e-mail should include your full name, address, the invoice number, and the reason for returning the goods – a contact telephone number is also helpful. We will respond by e-mail as soon as possible – please note that you should return the goods to us within 7 working days of our e-mail.

Please post returns to:

Perfectly Vintage (Returns)

26 Bearwood Close

Potters Bar

Hertfordshire

EN6 5HJ

We strongly advise that you ensure goods being returned are carefully protected and securely packed, as we cannot accept liability for goods that have been damaged whilst being returned to us because they have been insufficiently packed. The delivery note should be enclosed and goods should be accompanied by their original inner packaging.

To reduce the risk of goods going missing during their return to us, we strongly advise you to use Royal Mail Recorded (Signed For)™ service, which costs 75p plus the cost of postage. This is available at Post Offices and provides proof of posting, plus a signature from the person taking receipt of the goods. If you choose not to use this service, we regret we will be unable to give a refund should the goods be lost whilst being returned to us. 

Once we have received the returned goods, and are able to confirm that the above conditions have been met, a refund will be made. We will contact you by e-mail to let you know when this has been done.

Postage costs for returned goods: we will refund the price of the goods plus postage costs if an error was originally made by us i.e. incorrect goods were sent. We regret that we are not able to meet the cost of sending goods back to us, if they are being returned because they are unwanted.

We are keen to protect the privacy of Perfectly Vintage customers, and consequently we will not pass your details to a third party.

We keep customer names, contact details and buying preferences on our off-site customer file. We hope that by doing that, we can contact you (by e-mail) in the future if we feel a particular item may be of interest. Please be assured that we will not use your contact details to bombard you with general e-mails, letters or telephone calls. If you do not wish to be contacted by Perfectly Vintage (other than regarding an order you have placed), please let us know in an email to customerservice@perfectlyvintage.co.uk.  

We aim to present all our items attractively, so that they are ready to be given as gifts if desired. Our wrapping includes gift boxes containing shredded tissue paper and tied with Perfectly Vintage white satin ribbon (for compacts and small jewellery items such as brooches).  Bracelets and necklaces have their own purpose-made gift boxes.  Small handbags are presented in a gift box with tissue and ribbon, whilst larger handbags are contained in a black fabric bag with Perfectly Vintage ribbon drawstring.  Click here to see examples of our packaging style.